BOOKING TERMS AND CONDITIONS
Please ensure you read and fully understand these booking terms and conditions. If anything is unclear, please contact us so we can explain in further detail to avoid any misunderstandings. A copy of these terms and Fairway Holiday Park rules will be sent to you along with your booking confirmation.
All bookings are subject to the following terms and conditions:
- A contract between you and the owners of Island Escape will come into existence when the deposit or full payment is received, and a booking confirmation is issued showing the confirmed holiday dates.
- The deposit/full payment must be paid within 3 days of the booking being placed.
- The contract binds you (the lead booker) & all the members of the party who are part of the booking. It is your responsibility to ensure that all members of your party accept the terms of the contract set out in these terms & conditions. Failure to disclose all relevant information or comply with these terms may lead to termination of the contract & loss of the booking.
- We require the names, ages, and contact details of all guests.
- A 25% deposit of the holiday cost is payable at the time of booking.
- A £150 refundable security and damages deposit is required for all bookings
- Bookings made less than sixty days before your arrival date must be paid in full.
- The balance must be paid no later than sixty days before the commencement of your holiday. If the balance is not received by the due date, then your holiday will be treated as a cancellation.
- All cancellations must be notified in writing via email and once received we will confirm the cancellation.
- The guest (s) remains liable for a percentage of the booking cost when a cancellation is received, as detailed below:
- Number of days before the holiday when cancelled The % of booking cost payable
- More than 60 days 5% of the booking cost
45 to 59 days 40% of the booking cost
30 to 44 days 50% of the booking cost
15 to 29 days 75% of the booking cost
0 to 14 days 100% of the booking cost
- If we are successful in securing a replacement booking, we will refund the total amount paid less a 5% booking fee and any difference in price between your original and the replacement booking.
- We strongly advise that you take out comprehensive travel insurance to cover cancellations. If you choose not to, then you accept responsibility for any loss that you may incur due to your cancellation.
- If your booking is cancelled due to circumstances beyond our control, notification will be given of the cancellation as soon as possible and we will promptly refund all payments made to us for your holiday. Our liability for cancellation will be limited to payments made to us for the holiday home rental and will not include any additional expenses
- If our property must close due to government restrictions or your address is put into local/regional lockdown for your holiday dates and you are unable to travel, you will be refunded in full.
- The maximum number of persons occupying the property must not exceed (4 persons) and only those listed on the booking form can occupy the property. If you wish to invite additional visitors to visit you during your stay, please ask us first, we will not unreasonably deny this.
- Please be advised that no extra overnight visitors are allowed to stay at the property without specific consent by us.
- Bookings cannot be accepted from persons under eighteen years of age.
- The owner reserves the right to refuse a booking without giving any reason.
- We or our representatives reserve the right to enter the property at any time to undertake essential maintenance, repairs or for inspection purposes.
- Check in is from 3pm on the arrival date and guests are required to leave the holiday home by 10am on the day of departure. Failure to do so may result in you being charged a further day’s rental.
- You must not use the property except for the purpose of a holiday.
- Smoking is not allowed anywhere on the property or on the deck area and will incur an extra cleaning charge of £100. Please smoke in designated areas of the Park.
- Pets - We only allow 1 well behaved dog and no other kinds of pets. A second dog may be considered by specific request and agreement
Dogs must be booked in and the additional cleaning cost is £20 per dog.
Please don’t let dogs on the furniture, especially sofas and beds. Guests are responsible for cleaning up after their pets.
- Please clean muddy dogs outside prior to entering the property
- Dogs must not be left alone in the property.
- If the property requires additional cleaning due to excessive dog hair or if dogs have been in the bedrooms, or on a sofa, we will charge a £50 fee to cover the extra cleaning costs.
- You are responsible for your dog and you will be charged for any damage caused by your dog.
- Security & Damages deposit – In making a booking you accept responsibility for any theft, breakage or damage caused by you or your guests, your pets or any member of your party and agree to indemnify us in full for any loss that we may incur as a result. A security and damages deposit of £200 is required and will be returned within 7 days of the end of your holiday, less the cost of damage/breakages.
- Damages and breakages – please treat the facilities & accommodation with due care so that other guests may continue to enjoy them. If you notice something is missing or damaged in your accommodation, please let us know immediately so that we can take the appropriate action. If there has been any damage or breakages during your stay, we would be grateful if you could report them promptly, especially before check-out. The accommodation will be inspected at the end of the holiday & you may be charged for any loss, damage or extra cleaning costs. These are to be paid for in full within 7 days of notification.
- If damage occurs and the owner must cancel and/or refund subsequent bookings, the owner may bring a claim against you for any loss arising as a result.
- Please do not move any furniture from one room to another or any of the indoor furniture, furnishings or bed linen outside.
- Please remove shoes if possible before entering the holiday home.
- Please lock the doors and close the windows when you leave the property unoccupied.
- Please make sure you switch off lights, heating, air conditioning or any electrical appliances when you go out
- The owners reserves the right to make a charge to cover additional cleaning costs if the client leaves the property in an unacceptable condition.
- Please note that if any keys issued are not returned at the end of your stay, then the cost of replacement keys and locks will be charged to you.
- Keys must be returned to the key safe on departure from your stay. The loss of keys is a £105 charge. Ideally, leave the key in the keysafe every time you leave the caravan to ensure you don't lose it. The caretaker does have a spare key but will charge you £55 per callout plus £50 for lost keys.
- The guest may in no circumstance re-let or sublet the property.
- The owners and Park shall not be liable to you or your holiday party for loss or damage to any personal property, however arising.
- All inventory must remain in the property and not be taken to another property.
- You are responsible for the supervision of all members of your party under the age of 18 at all times.
- Any problem or issue must be immediately reported directly to us or our representatives to allow us the opportunity to resolve it. You will be provided with a mobile phone number contact for the duration of your stay.
- Non-compliance with the holiday home rules will be considered as a breach of the terms and conditions of the holiday rental agreement. We reserve the right to terminate the booking with immediate effect and without a refund if any guests do not abide by the rules.
- This property is privately owned and is our holiday home. We expect all guests to enjoy the facilities and treat the property with the same respect that they would with their own home.
- Fireworks, Chinese lanterns, fire pits, candles and portable or other bbqs are prohibited at the holiday home and on the Park.
- We reserve the right to terminate your rental agreement with immediate effect where the unreasonable behavior of the persons named on the booking (or their guests) may impair the enjoyment, comfort or health of others. You’ll be asked to leave the property, without any refund of the rental amount paid.
- Once your booking is confirmed you will be sent details of the Fairway Holiday Park facilities and specific guidelines /rules that all users of the Park must abide by to ensure the comfort and safety of all holiday makers to the Park. All guests must abide by Fairway Holiday Park rules